Trying to report a bug in Hibernate

Hibernate ORM
1

Hi!

Just tried to report a bug in Hibernate, but I’m not able to connect to Jira.
I get “try again” and nothing else.

Please help!

P.S. Here’s what I did:

2

According to https://status.atlassian.com/ this should work. Did you try again today? Maybe this was just a temporary issue with the google authentication?

3

As per my comment here I’ve been trying to get access to JIRA for about 3 weeks with identical results.

Just tried again. Same result

Major difference for me is that I am using an existing id.atlassian.com account

4

Did you try to get in touch with the Atlassian support team yet? I know from another user that there are some issues with authentication, but I think it’s best if you get in touch with the support team yourself.

5

Thanks. Will do and I’ll report back.

6

Did you try to get in touch with the Atlassian support team yet?

Will do and I’ll report back.

I have just heard back.

It seems like the Cloud instance you’re pertaining to has been inactive since 2013 : (hibernate.atlassian.net)
May I know if you’re pertaining to a different site and you need technical assistance? Can you provide to me as well the name of your site admin so I can check the support eligibility for your request?

To which I have replied:

It seems like the Cloud instance you’re pertaining to has been inactive since 2013 : hibernate.atlassian.net

This seems strange. If I approach the JIRA instance at this URL [1] with an anonymous browser window I can access a case which was created on the 11th of June this year, so it would appear to still be active. I just cannot get at it via my Atlassian account (which I need to do to be able to log bugs).

May I know if you’re pertaining to a different site and you need technical assistance?

No, that is the site I want to log in to. It is an open source project and I am struggling with the on-boarding of established accounts. There is evidence that this is also a problem for people logging on with a GoogleID [2]

Can you provide to me as well the name of your site admin so I can check the support eligibility for your request?

I have no idea who the site admin is for Hibernate. I’ll ask for them to reach out to you at this ticket number.
[1] https://hibernate.atlassian.net/browse/BVAL-772
[2] https://discourse.hibernate.org/t/trying-to-report-a-bug-in-hibernate/5645/3

I don’t think there is anything more I can do. Can whoever manages your JIRA get in touch with them or reach out to me by email so I can attach their details to the ticket CA-1487142

7

Just to be sure - tried again today and no luck at all.

8

I reached out to them. Let’s see what they say

9

More overnight from Atlassian support

I’ll await further information so we can locate the account you’re referring to.

Watch this space, I guess. I’ll keep this note updated.

10

They got back to me and seem to have found at least part of the problem in their systems. The reply sounded ominous - I fully expect our instance to be deleted soon lol.

Anyway, they are supposed to get back to me

11

According to our support team, after solving this problem there will not be issues with creating accounts in hibernate.

They did not say when “after solving” would be, but I asked for clarification

12

I’ve been told they expect this to be resolved by Monday 10/4/2021

13

According to Atlassian JIRA login should work again. Can you please give it a try and let us know.

14

Was anyone able to create a Jira account?

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Is not working again

I already had an account there, and had reported several bugs over the years, the issue is that there’s no longer an option to login.

When I click the “Login” button, it just reloads the page.

EDIT: Okay, I’ve found the way:

  1. Go to: https://home.atlassian.com/
  2. Create your account and login there
  3. Go to: https://hibernate.atlassian.net/
  4. Click at the icon at the top-right of the page and that’s it
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